We are looking for “Senior CRM Business Analyst” for our Istanbul Office. Remote working is available during pandemic.

Key Responsibilities

• Analyzing customer needs, identifying as is and to be states of the project
• Documenting requirements and identifying the scope of the project
• Communicating project details and customer’s vision and strategy with all stakeholders; project management, software development and product development teams.
• Identify pain points and developing solutions aligned with roadmap and timeline of the project
• Explore new ways to increase customer satisfaction
• Creating and managing product backlog items, prioritizing them with project stakeholders in line with project timeline
• Interacting with integration analysts/architects to understand software requirements and assessing&reporting their impact
• Managing application lifecycle and defining new features that can be included in the roadmap
• Acting as a single point of contact for all stakeholders internally and externally
• Managing multiple priorities in an extremely dynamic environment

Competencies

• Strong communication skills
• Strong problem solving skills
• Having innovation in DNA
• Strong documentation skills
• A team player accepting the ultimate responsibility of the job done

Requirements

• 3+ years’ of experience in related industry and Microsoft Dynamics 365 (CRM)
• Bachelor’s Degree in BA or Engineering in Master is a plus
• Experience in process / workflow design
• Good knowledge of Visio and MS or other project management tools
• Preferably SQL knowledge at data query level
• Preferably experience in retail, consumer goods and e-commerce industries

For application please send your CV to hr@innthebox.com

We are looking for “Mid-Senior Software Developer” for our Istanbul Office. Remote working is available during pandemic.

Key Responsibilities

• Developing, designing and testing products as required in project documentation. 
• Creating test environment and maintain test procedures before go live. 
• Exploring new ways to increaseend product functionalities
• Interacting with integration analysts/architects to understand software requirements and assessing&reporting their impact
• Managing multiple priorities in an extremely dynamic environment

Competencies

• Strong communication skills
• Strong problem solving skills
• Having innovation in DNA
• Strong documentation skills
• A team player accepting the ultimate responsibility of the job done

Requirements

• 3+ years’ of experience in related industry and Microsoft Dynamics 365 (CRM)
• Bachelor’s Degree in BA or Engineering in Master is a plus
• In depth technical knowledge across multiple languages 
• Experience in designing, developing and implementing web based applications in (C#, .Net, ASP.Net (MVC, Webform), Web API, WCF, SQL) knowledge of Visio and MS or other project management tools
• Strong development skills (Integration, Microsoft Dynamics 365 for CRM, Plugins, DevOps, API Development, Scripting) referably SQL knowledge at data querylevel
• Good knowledge of Object Oriented Programming and Software Patterns 
• Experienced in Relational Databases

For application please send your CV to hr@innthebox.com

We are looking for Senior Cloud System Administrator for our Istanbul Office. Remote working is available during pandemic.

Key Responsibilities

Daily operations:

• Manage day-to-day operations of the information systems by monitoring system performance configuration, maintenance, and repair
• Provide technical expertise for customer projects, manage sizing and configuration requirements of customer projects
• Solving problems whenever necessary involving vendors, customers, or internal teams. Supporting teams by managing tickets raised for vendors.
• Managing security roles and system access rights of users in external projects and internal teams
• Troubleshoot and resolve issues regarding Dynamics 365, Azure and Office 365 services.
• Apply patches and upgrades to host system firmware and software
• Managing daily incidents regarding infrastructure, daily client software/hardware service management
• Setup Office 365 accounts for users, distribution lists and Teams channels for users.

Quality and Reporting:

• Act as a part of onboarding team, train new team members on system roles/use and ticket management guidelines etc
• Establish guidelines and methods for the installation and management of computer system components
• Monitor customer systems, develop automated provisioning workflows, flag problems, manage possible enhancements, intervene when necessary. Report incidents and performance daily, weekly and monthly.
• Develop procedures to maintain security, protect systems from authorized access, documentation for backup and restoration of systems and data

Requirements

• Bachelor’s degree in Information Technology, Computer Science or related field
• Good knowledge of English
• Extensive experience in Active Directory, Exchange Server, Office 365/Outlook Administration, DevOps, TFS, GIT, Azure and SQL

Competencies:

• Strong communication skills
• Strong problem solving skills
• Having innovation in DNA
• Effective team player

For application please send your CV to hr@innthebox.com