INNTHEBOX Platform Products

An integrated product ecosystem that brings CDP, CRM, B2C and B2B e-commerce, behavioural marketing, campaigns, loyalty, customer service and analytics together on a shared data model and AI layer.

INNTHEBOX ProductsSolutions and consulting services
INNTHEBOX

INNTHEBOX

A SaaS product family built entirely in-house and running on our own infrastructure — commerce, marketing, analytics and customer relationships in one ecosystem on a shared data layer. Each product is strong on its own; together they form an integrated platform that manages the whole customer lifecycle.

Customer Management

CRM

The platform that brings sales, marketing and customer service together around the same customer

Bring sales, service and marketing teams together around a single customer profile. Keep opportunity, interaction and segment data in sync across every channel in real time.

AccountContactLeadActivityOpportunityQuote
Loyalty

Loyalty

Loyalty that knows the customer and keeps deepening the relationship

Manage points, coupons and promotions from one place. Give your B2B and B2C customers a consistent loyalty experience in store, on the web and on mobile.

PointsWalletSegmentQR
Campaign

Campaign

An engine that does not just run campaigns — it decides

Run online and offline campaign setups on the same engine. Publish segment, threshold and benefit rules instantly across every customer touchpoint.

ChannelSegmentPOS
Digital Marketing

Marketing

Marketing that reads behaviour and turns it into action

Analyse customer behaviour, build segment-based journeys and run personalised campaigns on email, SMS, push and other channels.

JourneyCampaignLoyalty
E-Commerce

Commerce

A commerce platform that learns from every interaction

Run B2C and B2B commerce from one platform. Manage products, orders, stock, payments and marketplace operations on a shared data model.

OrdersInventoryOmnichannel
Field App

Force

A sales platform that guides the field instead of merely logging it

Manage visits, customers, products, prices and orders in a single flow. Send every transaction in the field straight to head office and to the CRM customer record.

RouteOrderActivity
Quoting

Quote

Beyond quoting: a platform that speeds up the sales decision

Select products or programmes, price them and send your quote in seconds. Track approvals, counter-offers and revisions from a single panel.

Product catalogueApproval flowPayment
AI Reporting

Query

AI-native analytics you can question in plain language

Talk to your data in natural language. Query understands your question, analyses the data, generates the necessary queries and turns the result into insight. Ask your question instead of searching for a report.

AnalyticsArtificial IntelligenceSelf-serve
Assistant

Agent

Your assistant at your side at every moment, from sales to customer service

Strengthens sales opportunities, answers questions, suggests next actions and speeds up selling. A smart digital assistant that works alongside your team, from sales to customer service.

Artificial IntelligenceAssistantSalesService
Find Customers

Finder

Say who you are looking for. Find the right customer.

Introduce your company, choose your sources and describe what you're looking for. Scattered web pages become a customer list with a clear source for every entry. From businesses nearby to a specific industry directory. You set the limits of each search and the steps it follows. See every piece of information alongside the page it came from. Assess how well each result fits your profile, and choose the list you'll actually use.

LeadMapSearchScoring