When customer information sits in different systems, sales opportunities live in Excel and call notes stay in each team's own tracking, customer relationships fall apart. INNTHEBOX CRM brings customer, sales, marketing and service processes together on a single customer record. Teams don't just see the past; they also know what is happening with the customer today and what needs to happen next.
When customer information is scattered across systems, teams only see the customer in fragments. Bring contact details, orders, quotes, conversations, requests, campaigns and interactions together in a single customer profile. Sales, marketing and customer service teams then work from the same customer information.
Go beyond B2C: manage companies, branches, contacts, decision-makers, opportunities, quotes, orders, price lists and sales activities under the same corporate account structure. Move to an interactive way of working with your dealers and distributors. Track the relationships different teams have with the same company in a single view.
Sales, marketing and customer service should not each see a different customer. Run CRM on the same customer data as commerce, marketing, loyalty, campaigns, customer service, field sales and the other INNTHEBOX modules. Manage the entire customer lifecycle from a single platform.
Not every customer grows at the same pace. Some engage more, while others quietly drift away. Track the overall health of your customers with indicators built from order frequency, engagement, support requests and other customer data. Spot at-risk, growing or high-potential customers earlier.
Bring customer requests from phone, email, web, mobile and other channels together in one place. Log every request, route it to the right team, prioritize it and track it against SLA times. Call center teams see the customer's past conversations, open requests and previous resolutions on the same screen. Whichever channel the customer uses, the process picks up where it left off; requests don't get lost, and response and resolution times become measurable.
Which customer have we spoken to? Who is waiting for a quote? Which deal is close to closing? Manage all sales opportunities in a single pipeline. See which stage each opportunity is in, track estimated deal values and spot delays in the sales process early.
View phone calls, meetings, emails, notes, requests and other interactions on the customer timeline. See on one screen everything that has happened with a customer so far, who has been in contact and what actions were taken.
Track sales performance by team, rep, region, customer or product. See open opportunities, pending quotes, activities, conversion rates and sales forecasts in one place. Spot earlier where you are growing and where you are losing opportunities.
A CRM should not only show what happened in the past; it should also help decide what to do next. Surface the customers to call, pending quotes, contracts due for renewal, cross-sell opportunities and at-risk customers. So your teams take the right action instead of just seeing more data.
Sending a quote doesn't mean the sale is being followed up. What matters is getting back in touch at the right time. Track quote validity dates, customer interactions and sales stages. Put pending quotes, opportunities nearing their deadline and customers who need a follow-up in front of your sales teams. Teams know which quote to follow up and when, and the customer doesn't get lost in the sales process.
Link calls, meetings, quotes, visits and follow-ups to the customer record. Assign tasks to people, set due dates and track completion. Important customer actions no longer get lost in personal notes or in your teams' memory.
Not every customer has the same needs, value or behavior. Group your customers by industry, value, purchase history, behavior, interests or criteria of your own. Easily single out high-value customers, those who haven't bought in a while, those interested in specific products, or new opportunities.
Query your customer data in natural language, summarize customer history, analyze sales opportunities and identify the next actions faster. INNTHEBOX Agent supports your teams in their daily work, from sales to customer service. CRM stops being just a system of record and becomes a smart assistant that works alongside your team.
Sector leaders describe how they manage loyalty, sales, analytics and field processes on a single platform.
We built Gratis Beauty’s digital transformation on a single platform that gives customers an uninterrupted service experience and store teams end-to-end operational management.
Retail (personal care & cosmetics)
For Teknosa we built a comprehensive loyalty and campaign management platform that knows the customer, segments them by behaviour, brings the right campaign to the right member and makes the results measurable.
retail (technology)
For Sahibinden.com, customer service, complaints, SLAs, campaigns, quotes and orders come together on a single agent screen; every call turns into a personalised service and sales opportunity.
e-commerce (services)
Starbucks Türkiye’s stars, campaigns, prepaid card, QR payment and customer service processes come together in one experience.
food & beverage (coffee)
MSA is no longer just an academy present on digital channels; it is a platform company that runs its whole operation digitally, from sales to teaching, from data to communication.
food & beverage (education & gastronomy)
Mechanics, service points, field teams, dealers and head office came together in an integrated ecosystem working on the same current data.
energy
We built Borusan Lojistik eTA’s digital transformation on bringing truckers, vehicles, field teams, the call centre and transport operations together on a shared data and process infrastructure.
logistics
