Selected examples from the B2C and B2B digital transformation projects we have delivered across sectors from retail and finance to energy and manufacturing.
At Gratis Beauty, digital transformation does not begin on the screen where the customer books; it runs the whole operation at once — from the store’s shift plan to the specialist’s skills, from the personal package to the payment.
For Teknosa we built a comprehensive loyalty and campaign management platform that knows the customer, segments them by behaviour, brings the right campaign to the right member and makes the results measurable.
With Microsoft Dynamics 365, customer service, complaints, SLAs, campaigns, quotes and orders come together on a single agent screen; every call turns into a personalised service and sales opportunity.
Starbucks Türkiye’s stars, campaigns, prepaid card, QR payment and customer service processes come together in one experience on Microsoft Dynamics 365 and 1page-Loyalty&Campaign.
MSA moved workshop sales, which it had run for years on external ticketing platforms, onto its own digital sales infrastructure. Today the entire structure — from CRM to e-commerce, from CDP to marketing automation, from professional student management to workshop operations — runs on 1page-Platform together with Microsoft.
Loyalty and professional engagement through Ustaya Özel, and service point, field visit and sales management through RutINN, meet on the same digital platform. With Ustaya Özel, TotalEnergies created a continuously living loyalty and professional community platform for service points and mechanics. With RutINN, dealer management, service point information, field visits and sales operations became digital.
We brought Borusan Lojistik and eTA’s driver, vehicle, document, contract, training, call centre and transport operations together in one digital structure on Microsoft Dynamics 365.
With 1page-Platform we brought in-store purchases, e-commerce, the mobile app, individual and corporate memberships, Peso earning, coffee rewards and campaign processes together on a single loyalty infrastructure.
By integrating Microsoft Dynamics 365, 1page-Commerce (B2B) and 1page-Force with SAP S/4HANA Public Cloud, we enabled field teams, dealers, sales operations, finance and logistics to work on the same current data.
We designed NANU Bedtime’s e-commerce experience not as a digital shop that merely lists products, but — with 1page-Commerce — as a complete brand world in which families can discover safe, comfortable and inspiring spaces for their children.
With the structure we built on Microsoft Dynamics 365 for CEVA Logistics Türkiye, we brought the two faces of customer service into one digital ecosystem: “Where Is My Shipment”, where customers track their consignments, and Cevalution, where the contact-centre operation is run.
