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Dynamics 365 Contact CenterON MICROSOFT DYNAMICS 365
Dynamics 365 Contact CenterDeliver intelligence, automation and efficiency across channels through an agent-assisted contact centre that works alongside your existing CRMs.
Transform your contact centre with agents! Redesign the service experience and maximise efficiency on every interaction channel.
QuoteB2B / DealerBehaviour report
From opportunity to quote
The quote is generated from the product and price information on the CRM opportunity record; manual copying disappears.
Behaviour report
The sections the customer focused on in the quote and the time they spent are reported automatically; the seller picks up in the right place.
Approval & revision flow
Discount thresholds and approval chains run on rules; every revision is versioned.
Turning into an order
An accepted quote becomes an order in one step and produces output ready for ERP/e-commerce integration.