Dynamics 365 Field ServiceRun field operations in one flow, from planning to completion
Optimise your service operations! Transform them with AI agents, the Internet of Things (IoT) and mixed reality.
Welcome to Dynamics 365 Field Service! The Dynamics 365 Field Service business application helps organisations deliver on-site service at customer locations. It combines workflow, automation, scheduling algorithms and mobility to set mobile workers up for success when they are with customers troubleshooting on site. Using Copilot in Field Service, users can access the latest AI models across various areas of the application. These AI-based capabilities are evolving rapidly and help users be more productive.
Operations Scheduling Agent
Assign an agent to dispatchers to optimise technicians’ schedules as conditions change through the day. Now in preview.
Form and knowledge management
Generates interactive inspection forms from documents such as PDFs and helps field workers reach guides and information easily.
Scheduling and optimisation
Adjusts technicians’ calendars through natural-language commands and suggests the best routes and assignments, taking travel times and skills into account.
Work order automation
Analyses requests arriving by customer email or call and creates draft work orders automatically.
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